Booking Terms and Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Adventure Together Ltd. which trades as Adventure Together.
We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will also be bound by these terms and condition.
Passports & Visas
All travellers must have a valid passport for international travel. Many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international booking, we will assume that all travellers on the booking have a valid passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenses incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If you need information regarding visas, passports and other travel document requirements for your trip, please let us know. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. We can also obtain more specific information from an external visa advisory service provider on your behalf and fees will apply. We do not warrant the accuracy of information provided by any external service and will have no liability for any loss or damage which you may suffer.
Travel Insurance
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Ministry of Foreign Affairs and Trade for all overseas travel.
Travel Advice
We recommend that you contact the Ministry of Foreign Affairs and Trade or visit their website at www.safetravel.govt.nz to access specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with SafeTravel so that you may be more easily contacted in an emergency.
Health
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
Prices
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases.
Cancelled bookings may also incur supplier fees, which can be up to 100% of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
Deposit and Final Payment
You will be required to pay the agreed service fee on acceptance of the draft itinerary. All service fees are non-refundable for changes of mind or cancellations by you. Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares and services must be paid in full at the time of booking.
Service guarantees
Our booking and advisory services come with a guarantee that:
Agency
We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers such as airlines, coach, rail and cruise line operators. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by the third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions, should they have such documentation, on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
Liability
To the extent permitted by law Adventure Together Ltd. has no liability for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly by the acts, omissions or default, whether negligent or otherwise, of third party providers.
Our liability is limited to the extent that any relevant international conventions (for example the Montreal Convention in respect of travel by air, the Athens Convention in respect to travel by sea, the Berne Convention in respect to travel by rail, and the Paris Convention in respect of the provision of accommodation) limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.
Otherwise, our liability is limited to any remedies required of us under the Consumer Guarantees Act and the Fair Trading Act.
In no circumstances will any of the related directors, employees, or agents of Adventure Together Ltd. have any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience however arising and you agree that this exclusion of liability may be relied on by those person and enforced pursuant to the Contracts (Privity) Act 1982.
Governing Law
If any dispute arises in relation to the agreement between you and us as constituted by these terms and conditions or otherwise, the laws of New Zealand will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand and waive any right that you may have to object to an action brought in those courts.
Travel Documents
Travel documents include, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including, without limitation, being non-refundable, non – datechangeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. It is your responsibility to review all travel documents from us prior to travel.
Schedule Changes
We recommend that you contact the airline to confirm you scheduled departure time 24 hours prior to your flight.
Monies Not Held On Trust
All monies paid to us will be the property of Adventure Together Ltd. and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by us in trust for and behalf of you and we may hold such monies in any account as we see fit, including with its own and/or other customer monies.
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Adventure Together Ltd. which trades as Adventure Together.
We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will also be bound by these terms and condition.
Passports & Visas
All travellers must have a valid passport for international travel. Many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international booking, we will assume that all travellers on the booking have a valid passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenses incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If you need information regarding visas, passports and other travel document requirements for your trip, please let us know. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. We can also obtain more specific information from an external visa advisory service provider on your behalf and fees will apply. We do not warrant the accuracy of information provided by any external service and will have no liability for any loss or damage which you may suffer.
Travel Insurance
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Ministry of Foreign Affairs and Trade for all overseas travel.
Travel Advice
We recommend that you contact the Ministry of Foreign Affairs and Trade or visit their website at www.safetravel.govt.nz to access specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with SafeTravel so that you may be more easily contacted in an emergency.
Health
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
Prices
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases.
Cancelled bookings may also incur supplier fees, which can be up to 100% of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
Deposit and Final Payment
You will be required to pay the agreed service fee on acceptance of the draft itinerary. All service fees are non-refundable for changes of mind or cancellations by you. Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares and services must be paid in full at the time of booking.
Service guarantees
Our booking and advisory services come with a guarantee that:
- they will be provided with reasonable care and skill
- they will be fit for a particular purpose
- they will be charged at a reasonable price (when the price is not set)
- they will completed within a reasonable timeframe.
Agency
We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers such as airlines, coach, rail and cruise line operators. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by the third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions, should they have such documentation, on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
Liability
To the extent permitted by law Adventure Together Ltd. has no liability for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly by the acts, omissions or default, whether negligent or otherwise, of third party providers.
Our liability is limited to the extent that any relevant international conventions (for example the Montreal Convention in respect of travel by air, the Athens Convention in respect to travel by sea, the Berne Convention in respect to travel by rail, and the Paris Convention in respect of the provision of accommodation) limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.
Otherwise, our liability is limited to any remedies required of us under the Consumer Guarantees Act and the Fair Trading Act.
In no circumstances will any of the related directors, employees, or agents of Adventure Together Ltd. have any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience however arising and you agree that this exclusion of liability may be relied on by those person and enforced pursuant to the Contracts (Privity) Act 1982.
Governing Law
If any dispute arises in relation to the agreement between you and us as constituted by these terms and conditions or otherwise, the laws of New Zealand will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand and waive any right that you may have to object to an action brought in those courts.
Travel Documents
Travel documents include, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including, without limitation, being non-refundable, non – datechangeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. It is your responsibility to review all travel documents from us prior to travel.
Schedule Changes
We recommend that you contact the airline to confirm you scheduled departure time 24 hours prior to your flight.
Monies Not Held On Trust
All monies paid to us will be the property of Adventure Together Ltd. and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by us in trust for and behalf of you and we may hold such monies in any account as we see fit, including with its own and/or other customer monies.